We’re happy to take your Luno product off your hands if you aren’t in love with it. Items may be returned in their original condition within 30 days of delivery for a refund (not including shipping charges).
IMPORTANT NOTE – Luno reserves the right to apply a 20% refund reduction when:
- Orders/items are refused upon delivery
- Returns are made without authorization
- Items which are returned in less than ideal condition or are the result of excessive wear and tear within normal use.
SHIPPING TERMS — PLEASE KEEP IN MIND:
- Luno does not cover original shipping charges or return shipping costs unless the item arrived damaged or defective.
- Any outbound shipping fees paid are non-refundable.
- All replacement part sales ordered via our Customer Success Department are final.
- We do not provide return shipping labels to returns from Hawaii or Alaska. Customers returning gear from Hawaii or Alaska must pay return shipping from their carrier of choice.
- All shipping refunds will be governed by the Luno's Shipping Terms listed above. Luno will not be responsible for shipping costs which are not covered by the Shipping Terms.
- At this time, we cannot facilitate exchanges for Canadian or Australian orders.
Email support@lunolife.com for more information on return and replacement options or warranty information.
* In the event that a refund needs to be issued past our 30 day return policy, we will issue store credit.